FAQ

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

We aim to process and prepare your order for shipment within 1-3 business days after you place it. Please note that this processing time may vary during peak seasons or due to the volume of orders.

How do I create an account?

Find the My Account Icon in the top right corner.

Provide Your Information: Click on the link to create an account, and you will be prompted to enter some basic information.

Congratulations! You now have an account with us and can start enjoying the benefits, such as easy access to order history, tracking information, and special offers. If you encounter any issues during the account creation process, don’t hesitate to contact our customer support team for assistance.

How do I track the status of my order?

Will you keep my credit card information on file?

We prioritize the security and privacy of your financial information. As a standard practice, we do not store or keep your credit card information on file.

When you make a purchase on our website, your credit card details are processed securely through a trusted payment gateway. These transactions are encrypted and adhere to stringent security standards to protect your sensitive data.

Our commitment to your security means that we do not retain your credit card information after the transaction is complete. This ensures that your financial data remains safe and confidential.

Do you charge sales tax?

No, we don’t charge sales tax, and we’re happy to explain why!

At Espada, we strive to provide you with the best possible shopping experience. To keep things simple and budget-friendly for our valued customers, we have chosen not to charge sales tax on your purchases. We believe in transparency and making your shopping experience as hassle-free as possible.

This means that the price you see for our products is the price you pay—no additional taxes will be added during checkout. We’ve made this decision with your best interests in mind, so you can enjoy the convenience of shopping without the surprise of added costs.

Do you ship to my country?

Absolutely! We’re delighted to offer worldwide shipping, and we ship to any location that FedEx delivers to. Whether you’re near or far, our goal is to ensure that you can enjoy our products no matter where you are in the world.

With FedEx as our trusted shipping partner, we can reach a wide range of destinations efficiently and securely. So, rest assured that we’ve got your international shipping needs covered.

If you have any specific questions about shipping to your country or need assistance with placing an order, please feel free to reach out to our customer support team. We’re here to assist you and make the process as smooth as possible. Happy shopping!

Will my items come in one package?

Yes, and we’ve made it extra special!

When you place an order with us, your items will be carefully packaged together in one convenient package. Not only does this make it easier for you to receive and handle your order, but we’ve also taken the extra step to make it a delightful experience.

Our packaging is designed to be a great gift package! Whether you’re treating yourself or surprising a loved one, you can look forward to receiving your order in a beautifully presented package that adds a touch of excitement to the unboxing process.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

We want you to shop with confidence, and that’s why we offer a 30-day money-back guarantee. Here’s how it works:

30-Day Money-Back Guarantee: If for any reason you’re not completely satisfied with your purchase, you have up to 30 days from the date of delivery to return it for a full refund. Our goal is to make sure you have a hassle-free experience, and we’ll work with you to resolve any issues promptly.

Return Shipping Costs: While we offer a generous return policy, please note that return shipping costs are typically the responsibility of the customer. We have 3 locations where you can return and you are free to choose whichever works the best for you. Our locations are Chicago, Stuttgart, and Istanbul.

To initiate a return or if you have any questions regarding our return policy, please contact our friendly customer support team. We’re here to assist you and make the return process as smooth as possible.

Thank you for choosing us for your shopping needs, and we look forward to serving you with quality products and excellent customer service.

I received the wrong item

We are giving out utmost attention to every single jewelry that we ship. Thus, with high quality standards you can feel confident that it will not happen. Even if something goes wrong and somehow you receive the wrong item please follow the steps below:

Contact Customer Support: Reach out to our customer support team as soon as possible to report the issue. You can do this by email, phone, or through our website’s contact form. Please provide your order number and details about the incorrect item you received.

Return the Incorrect Item: We’ll guide you through the return process for the wrong item. We’ll cover the return shipping costs, and we’ll provide you with a return label with instructions on how to send back the incorrect item.

Receive the Correct Item: Once we receive the incorrect item and confirm the issue, we will promptly send you the correct item. We want to make sure you receive what you ordered, and we appreciate your patience during this process.

Follow-Up: We value your feedback and want to prevent such errors in the future. After the issue is resolved, we may contact you for additional feedback to help us improve our processes.

We understand how frustrating it can be to receive the wrong item, and we sincerely apologize for any inconvenience. Our team is dedicated to making it right for you, and we appreciate your understanding and cooperation.

My order arrived damaged

Contact Customer Support: Reach out to our customer support team immediately to report the damage. You can contact us via email, phone, or through our website’s contact form. Please provide your order number and a detailed description of the damage, including any relevant photos if possible. This will help us assess the situation more effectively.

Document the Damage: It’s helpful to document the damage with clear photographs. This will assist our team in understanding the extent of the issue and expedite the resolution process.

Return or Replacement: Depending on the nature and extent of the damage, we will work with you to determine the best solution. This may involve issuing a return label for the damaged item and sending you a replacement or processing a refund for the damaged product.

Inspect the Replacement: If a replacement item is sent, please thoroughly inspect it upon arrival to ensure it is in perfect condition. If you encounter any issues with the replacement, contact us promptly, and we will address it.

Where should I mail my authorized return?

We’ve got you covered! Returning your item is easy, and we want to make it as convenient as possible for you.

When you contact our customer support team to initiate a return and receive authorization, we will provide you with the specific return location and instructions based on your location. This way, you’ll know exactly where to send your return, and it will be a straightforward process.

We’re here to assist you every step of the way, ensuring a hassle-free return experience. If you have any questions or need further assistance with your return, please don’t hesitate to reach out to our friendly customer support team. We’re here to help and make sure your return goes smoothly!

How do I receive customer support?

Can I change or cancel an order after I've submitted it?

We understand that sometimes plans change, and you may need to modify or cancel your order. Here’s how you can go about it:

Order Changes: If you wish to make changes to your order, such as adding or removing items, updating the shipping address, or adjusting quantities, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not yet been processed for shipment.

Order Cancellation: To cancel an order, please reach out to our customer support team within 6 hours. We are keen on shipping our customers orders as soon as possible, thus we start to process very quick 🙂 If your order has not yet been processed, we can typically cancel it for you, and you will not be charged. However, if the order has already been shipped, we may not be able to cancel it, but we can assist you with a return or exchange once you receive the items.

Rings

Bracelets

Necklaces

Tasbihs

FAQ